About The Project
A prominent construction and consulting firm with 750 professionals, 32 offices across New England and the Mid-Atlantic, and a network of 100+ contractors and 1,000+ vendors faced significant challenges in managing their vendor and contractor relationships. They required a streamlined solution to improve compliance, reduce onboarding delays, and enhance operational efficiency.
The Challenge
Managing a large network of contractors and vendors brought several obstacles:
Inefficient Onboarding: Manual processes created delays and increased administrative workloads.
Compliance Risks: Missing or expired documentation, such as certificates of insurance and W2 forms, posed significant liability risks.
Limited Data Insights: The lack of accessible reporting hindered strategic decision-making.
Overwhelming Complexity: Existing solutions like Power Apps and SharePoint proved cost-prohibitive and unnecessarily complex.
The Solution
Smile MEDIA developed a custom Contractor Management Platform, tailored to the client’s specific needs, featuring:
Smart Onboarding Forms: Intuitive, interactive forms with progress indicators streamlined the contractor prequalification process.
Automated Notifications: Renewal alerts and compliance tracking reduced risks and ensured adherence to best practices.
Data Security: Robust measures were implemented to safeguard sensitive financial and insurance data.
Power BI Integration: Actionable insights through real-time dashboards enabled better decision-making.
User Profiles: Dedicated portals for vendors and administrators simplified workflows.
The Result
The new platform delivered measurable results, including:
- 30% Reduction in Onboarding Time: Interactive forms and automated workflows minimized delays.
- Enhanced Compliance Management: Automated tracking and notifications ensured critical documents were up-to-date.
- Improved Operational Efficiency: Streamlined processes reduced the administrative burden on staff.
- Scalable Infrastructure: Built on Drupal 9, the platform allows for future updates and adaptability to evolving business needs.
Client Testimonial
"Smile MEDIA’s solution transformed our contractor management processes. The new platform is intuitive, efficient, and ensures we meet compliance standards effortlessly. It’s a game-changer for our business."
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